FAQ

What payment option do you accept?

We accept Credit Card (Visa, MasterCard, Amex and JCB) via Eftpos or DPS, Direct Credit (online bank transfer) and Cash. Please note, there is 3% surcharge for Visa and MasterCard and 4% surcharge for Amex. We are trying our best to provide you the best services, easiest online shopping experience.

What is your bank account no?

Bank: Westpac
Account Name: Ktech Limited
Account NO: 03 0104 0533282 000

How does the shipping works?

We respect our customers and the goods delivered to our customers. In order to provide our customer the most cost efficient delivery option, we have provided varies freight options for customers to choose. It is customers’ responsibility to choose the right freight option. In case the wrong freight option is chosen, Ktech have rights to claim reimbursement for the differences. If customer wants to cancel the order when they are not happy to pay the differences, Ktech will charge 10% as restocking fee. If you do not accept this term, please do NOT place orders. If you are not sure which option to choose, please contact us.

I have placed an order online, why is the item out of stock now?

We are selling over 20,000 goods over our website. Our stock is updated daily. However, there is small possibility you have ordered some products that have been sold out at the same day. In this case, we will offer the customer 3% discount of the next order (yes, all products in the next order) and give the customer full refund.

Customer center

Contact Us Customer Service
Tel: 64 9 820 3918

Email Us Email: sales@impc.co.nz
We accept credit card