All return requires a RA No, which can be retrieved from the following form

For Non-faulty return
The purchase from IMPC can be returned within 2 weeks if you simply changed your mind with whatever reason on conditions of
  1. Goods are well sealed unopened in pristine resellable condition
  2. Software can NOT be returned
  3. 20% restocking fee will be charged for returns within the first 7 days, since the goods have been received
  4. 30% restocking fee will be charged for returns within 14 days, since the goods have been received
  5. Freight Fee are not refundable
  6. Credti Card Surcharge are not refundable

For warranty repair

Please always contact the manufacturer at the first place, as that might solve your problem straightaway. Manufacturer will provide you a RA no, if it is faulty.

Then please use the following form to submit the return request and return the product to us.

Please note:

  • For all genuine toners and ink cartridges, please contact local manufacturer straightaway.
  • We will only help customers to repair or get a replacement, when a RA(return authorization) number is received from manufacturer.
  • It is customer's responsibility to get a RA from manufacturer not Impc.
  • The time-frame for replacement or repair can vary depending on the product.
  • It is customer's responsible to return and pickup the goods item. All relevant charge i.e freight cost will be charged to the customers.
  • Only faulty item will get servered. If you item is non-faulty, misused, misinstalled or has physical damage. Impc will not take any responsibility
  • All item will be inspected seriously. In case the item is not faulty, Impc will charge customer $50/hr inspection fee
  • All terms and conditions are subject to change without notice.
Order Reference  
Contact details  
Product Code  
contact us if unknown
(i.e RA number)
Please put the delivery address in the comment box. This do not apply to original pickup order.

Please send back the item with the RA number. Our staff will follow this up after the item is received.

Please note, the RA number is only valid for 3 working days. So please return the item to us in 3 working days.

If you have questions on completing above form, please contact us.

Customer center

Contact Us Customer Service
Tel: 64 9 849 4888

Email Us Email: [email protected]
We accept credit card